Frequently Asked Questions​

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The following are questions that may be of interest to you

Frequently Asked Questions

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01.

Are you factory or foreign trade company?

KALE is a professional stage lighting manufacturer, with 6 standard production lines and foreign trade sales department, monthly mass production and export reach 10,000 pieces, with 10 years of export experience.

02.

What’s the delivery time?

Shipment will be scheduled within 2-10 days after the payment is received.

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03.

How to place an order?

First, please send your inquiry to us via email or WhatsApp, and then after the quotation is confirmed, we will send you a proforma invoice for your payment. After payment is received, the goods will be delivered.

04.

What is your payment term?

You can choose T/T, Western Union, Payapl and other kinds of payment will be considered as well, please contact us for more information.

05.

How long is the warranty?

We guarantee our products for one year. If it breaks down during that period we offer a replacement unit completely free of charge. Our products are very reliable but we recommend you take out an extended warranty.

06.

Can you accept urgent order?

Yes, KALE has its own warehouse and product inventory for urgent order.

07.

Can you have sample order?

Yes, a sample order for trial is available.

If you have more questions, please leave a message and we will get back to you as soon as possible